Shipping policy

Thank you for shopping with Aurora Candles. Below you’ll find important information regarding our shipping and delivery process.

 

1. Shipping Locations 

We currently ship Australia-wide from the Gold Coast, Queensland using Australia Post (AusPost). 

At this time, we do not offer international shipping unless otherwise stated. 

 

2. Processing & Dispatch Times 

We aim to process and dispatch all orders within 48 hours of receiving your order during business days.

  • Orders are typically dispatched within 48 hours after payment confirmation.

  • Processing times apply to business days only (Monday to Friday, excluding public holidays).

  • Orders placed on weekends or public holidays will begin processing on the next business day.

During busy periods, sales, holidays, or new product launches, dispatch times may be slightly extended. 

 

3. Shipping Options 

Customers may select their preferred shipping method during checkout: 

  • Standard Shipping — Sent via Australia Post Standard Parcel Post

  • Express Shipping — Sent via Australia Post Express Post

Shipping costs are calculated at checkout based on your location and selected shipping option.

 

4. Delivery Timeframes 

Estimated delivery times are provided by Australia Post and may vary depending on your location. 

Standard Shipping

Estimated delivery times typically range from:

  • 2–8 business days after dispatch

Express Shipping

Estimated delivery times typically range from:

  • 1–4 business days after dispatch

Please note these are estimates only and are not guaranteed delivery timeframes.

 

5. Tracking Information 

Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking details. 

Tracking updates are managed directly through Australia Post.

 

6. Incorrect Shipping Information 

Customers are responsible for ensuring shipping details are accurate at checkout. 

We are not responsible for delays, lost parcels, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

 

7. Lost or Delayed Parcels 

While we work closely with Australia Post to ensure timely delivery, we are not responsible for shipping delays once parcels have been dispatched. 

If your parcel appears lost or significantly delayed, please contact us and we will assist you in lodging an inquiry with Australia Post.

 

8. Damaged Parcels 

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will work with you to resolve the issue as quickly as possible.

 

9. Contact Us 

If you have any questions regarding shipping or your order, please contact us.