Welcome to Aurora Candles. We respect your privacy and are committed to protecting the personal information you share with us through our website and online store.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, create an account, place an order, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly
When you place an order, create an account, subscribe to marketing emails, or contact us, we may collect:
Full name
Billing and shipping address
Email address
Phone number
Payment information
Order history
Any information you provide through forms or customer support requests

Information Collected Automatically
When you use our website, we may automatically collect:
IP address
Browser type and device information
Referral websites
Cookies and usage data

2. How We Use Your Information

We use your information to:
Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and customer experience
Prevent fraud and maintain website security
Comply with legal obligations

3. Payment Processing

Payments made through our website are processed securely through third-party payment providers. We do not store full credit card or payment details on our servers unless explicitly stated.

Our payment providers may collect and process payment information in accordance with their own privacy policies.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:
Keep items in your shopping cart
Remember your preferences
Analyze website traffic and performance
Improve website functionality
Deliver relevant advertising

You can manage or disable cookies through your browser settings, though some parts of the website may not function properly.

5. Sharing Your Information

We may share your information with trusted third parties, including:
Payment processors
Shipping and delivery providers
Website hosting and technology providers
Marketing and analytics services
Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

6. Marketing Communications

If you opt in to receive marketing communications, we may send you emails about new products, promotions, and updates.

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:
Fulfill orders and provide services
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce agreements

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:
Access your personal data
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing
Request a copy of your data

To exercise your rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Users

If you access our website from outside Australia, your information may be transferred to and processed in countries where privacy laws may differ from those in Australia’s jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Aurora Candles
Email: candlesbyaurora1@gmail.com
Phone: 0499813978